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Target
Job: Policy / Project Officer
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To
work in a challenging, flexible, team environment;
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To
provide research, contract and project management
and establish collaborative networks;
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To
initiate new policy development, and supporting
existing policy and guidelines within the
public or private sector;
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To
strive for best practice in customer focused
service delivery.
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Project / Policy Coordination |
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Demonstrated ability
to facilitate group identification of needs / problems.
Resourced staff and consumers, ensuring needs were
met; functioned as part of a team. Advised and developed
integration policies to remove discriminatory practices
with Local and State Government and business. |
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Project / Contract Management |
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Demonstrated ability
to evaluate, implement and improve information technology
processes used by Government. Created innovative
solution by forming a ‘strategic alliance’
between key stakeholders, private sector contractors
and users. Ensured milestones, user needs and budget
restrictions are observed within a contractual arrangement.
Experienced in facilitation and negotiation within
a project team environment. Proven management ability
including the establishment and communication of
priorities and objectives, allocation of resources
and evaluation of outcomes. |
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Service Provision |
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Demonstrated effectiveness
in delivery of quality service to clients/customers
in a private & public sector environment and
the development and fostering of strong customer
focus with service delivery team members. Specialised
in training needs assessment for people with disabilities,
and train the trainer programs. Advised on access
provisions; participated in consumer needs identification.
Conducted wide range of skills based and personal
development training courses, including Stress Management,
Assertiveness and Job Search. |
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Research and Development |
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In the United Kingdom,
I pioneering a variety of Rehabilitation Engineering
projects, liaising with Universities and industrial
consortiums. Worked with people with a disability
to assess their vocational abilities. Conducted
research assistant duties and statistical analyses
for Universities. Reviewed how well organisations
meet Disability Service Standards. Consulted for
Government to identify access issues and service
needs, and develop Disability Discrimination Standards
at a national level. Researched best practice. Proficient
with Information Technology and Internet searching. |
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Communication Skills |
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Published a number
of articles internationally. Lecturer and tutored
on disability and technology both in Australia and
United Kingdom. Presented at a variety of
international conferences and seminars. Proven interpersonal
and communication skills including the ability to
negotiate and consult with users / consumers. Demonstrated
ability to provide leadership, advice, guidance
and motivation to others. Demonstrated well developed
interpersonal skills including the ability to negotiate
and communicate with clients/consumers, service
providers and management and staff at all levels. |
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Personal Characteristics |
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Reliable, hard working,
flexible and conscientious. Punctual and polite.
Enjoy working as part of a team. Strong commitment
to customer focus within a service delivery model.
Demonstrated ability to analyse and evaluate complex
issues and problems to develop practical and innovative
solutions. |
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Present -
May 02 |
Gold Coast City Council (Surfers
Paradise, QLD) |
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Community Development Officer
Contract managed accessible
website for Council facilities (www.goldcoastaccess.org).
Resourced Council staff and residents, ensuring needs
were met. Advised on and developed policies and guidelines
for community development projects.
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Jun 01 -
Mar 99 |
Ministry of the Premier & Cabinet (Perth,
WA)
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Senior Project Officer
Facilitated
group identification of needs / problems.
Resourced staff and consumers, ensuring
needs were met; functioned as part of a
team. Advised on and developed policies,
manuals and guidelines for information technology
systems. Researched, conceptualised, recommended
and contract managed a new innovative method
of service delivery using Internet technology.
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Feb 99 -
Feb 97 |
Ministry of the Premier & Cabinet (Perth,
WA)
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Coordinator Disability Employment
Promoting
equity and best practice across Government
agencies. Developed a brokerage model
and supporting policy framework.
Implemented a strategic approach to improve
employment opportunities for people with
disabilities in the WA Public Sector.
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Jan 97 -
Dec 94 |
City of Canning (Perth, WA)
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Disability Services Officer
Promoted
equity and best practice in Council policies.
Facilitated an advisory process to Council
on access issues and the needs of people
with a disability in the community.
Coordinated and monitored the Council’s
Action Plan in response to state and federal
Equal Opportunity legislation.
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| 2000 |
Graduate Certificate
in Public Sector Management
Flinders University |
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| 1987 |
Bachelor of Psychology
University of Western Australia |
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| 1985 |
Bachelor of Arts
University of Western Australia |
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| Chairperson, Department
of Transport DDA Consultative Working Party
(1995-1996); |
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| Member of Commonwealth
Attorney General’s DDA Standards Project
(1995-1998); |
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Participated in a variety of disability
services workshops, forums, and advisory
networks both state and federal;
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Familiar with test / questionnaire construction,
validation, social surveying and work place
engineering techniques, multimedia presentations
and information technology.
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I commenced my employment
history as an Assistant Personnel / Welfare
Officer working in a Sheltered Workshop,
whilst putting myself through my Bachelor
of Arts. I was involved in a wide range
of human resource activities including recruitment,
legal representation and dealing with disciplinary
issues. I also undertook some welfare duties
including handling DSS, CES and accommodation
enquiries.
During my second degree
(Bachelor of Psychology) and after, I was
engaged as a research assistant and tutor
in Research Methodology. I then attempted
to find work in the Rehabilitation Counselling
field. Frustrated by lack of opportunities,
I went to work in the United Kingdom as
a Data Processing Manager for an Electronics
Company. This job involved installing an
IBM computer accounting system and staff
training.
When my contract expired
I started my own computer trouble-shooting
consultancy, until I secured the job with
the Papworth Trust (Psychologist / Evaluator).
I was responsible for establishing a commercially
orientated Assessment and Development Centre,
providing vocational assessment and guidance,
mostly to people with disabilities. I was
involved in recruitment and management liaison.
Concurrently with this position, I pioneered
the Trusts involvement in international
Rehabilitation Engineering research, becoming
Project Manager for a number of EEC TIDE
projects. This resulted in the development
of integrated robotic work-stations designed
to assist severely physically disabled individuals
access employment opportunities. I travelled
to the USA, Canada, Holland & Sweden
to attend and present at international conferences.
A large emphasis of this work involved developing
policy for the implementation and design
of such equipment.
I returned permanently
to Western Australia, after being married,
early in 1994. I started my own consultancy
and training business, 'Ability Awareness',
through which I developed and ran Disability
Awareness and Employing on Ability Seminars
to service providers, and conducted specialist
personal development 'Focus on Ability'
courses for people with disabilities.
I felt my own Cerebral Palsy provided my
with a unique insight into these issues.
As Disability Services
Officer, I performed two key roles: i) supporting
the Disability Access Advisory Committee;
and ii) ensuring Council’s information,
policies and practices were in line with
the DSA and DDA. I also coordinated and
developed the City of Canning’s Disability
Services Plan and DDA Action Plan. The City
received acclaim for its disability policies
and practices that I assisted implementing,
including the Prime Minister’s Employer
of the Year Award 1996.
Due to my interest and
knowledge in the area of access for people
with disabilities, I have been involved
in National and State based advisory forums,
particularly those developing at Disability
Discrimination Standards. I have consulted
significantly with corporate bodies, non-government
organisations and government funded training
providers on DDA Action Plans and DSA Service
Plans.
In my initial role with the Ministry of
the Premier & Cabinet, I developed a
strategic approach to promoting employment
opportunities for people with disabilities,
including a supportive policy framework
within the WA Public Sector. I supported
the Disability Employment Advisory Committee.
My role then changed to a Senior Project
Officer responsible for project / contract
managing the ‘Jobs Online’ information
technology system (http://jobsonline.mpc.gov.au/cgi-bin/jobsonline.pl),
which I conceptualised, then implemented
and monitored. I managed the strategic alliance
between key stakeholders of this project.
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