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RESUME
Graeme DARGIE

Target Job: Information Technology


Objective:
  • To work in a challenging, innovative, team environment which is striving to maximise information and communication technology;

  • To provide research, contract and project management and establish collaborative networks;

  • To utilise state of the art multi-media communication, Internet and E-commerce technology to achieve project outcomes;

  • To analyse and evaluate complex issues and problems, and develop a range of practical and innovative solutions;

  • To strive for best practice in customer focused service delivery.

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Skills & Abilities:
  Project / Contract Management
  Demonstrated ability to evaluate, implement and improve information technology processes used by Government. Created innovative solution by forming a ‘strategic alliance’ between key stakeholders, private sector contractors and users. Ensured milestones, user needs and budget restrictions are observed within a contractual arrangement. Experienced in facilitation and negotiation within a project team environment. Proven management ability including the establishment and communication of priorities and objectives, allocation of resources and evaluation of outcomes.
  Service Provision
  Demonstrated effectiveness in delivery of quality service to clients/customers in a private & public sector environment and the development and fostering of strong customer focus with service delivery team members.
  Research and Development
  In the United Kingdom, I pioneering a variety of Rehabilitation Engineering projects, liaising with Universities and industrial consortiums. Worked with people with a disability to assess their vocational abilities. Conducted research assistant duties and statistical analyses for Universities. Reviewed how well organisations meet Disability Service Standards. Consulted for Government to identify access issues and service needs, and develop Disability Discrimination Standards at a national level. Researched best practice. Proficient with Information Technology and Internet searching.
  Communication Skills
  Published a number of articles internationally. Lecturer and tutored on disability and technology both in Australia and United Kingdom.   Presented at a variety of international conferences and seminars. Proven interpersonal and communication skills including the ability to negotiate and consult with users / consumers. Demonstrated ability to provide leadership, advice, guidance and motivation to others. Demonstrated well developed interpersonal skills including the ability to negotiate and communicate with clients/consumers, service providers and management and staff at all levels.
  Personal Characteristics
  Reliable, hard working, flexible and conscientious. Punctual and polite. Enjoy working as part of a team. Strong commitment to customer focus within a service delivery model. Demonstrated ability to analyse and evaluate complex issues and problems to develop practical and innovative solutions.

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Work History:
 
Present -
May 02
Gold Coast City Council (Surfers Paradise, QLD)
  Community Development Officer

Contract managed accessible website for Council facilities (www.goldcoastaccess.org). Resourced Council staff and residents, ensuring needs were met. Advised on and developed policies and guidelines for community development projects.

 
Present -
Aug 01
AByte4You Computer Solutions Pty Ltd (Brisbane/Gold Coast, QLD)
  Principal Consultant

Advised on information technology systems, solutions and purchasing strategy. Conducted graphic design and web site design and maintenance. Performed computer trouble-shooting services including help desk support.

 
Jun 01 -
Mar 99
Ministry of the Premier & Cabinet (Perth, WA)
  Senior Project Officer

Facilitated group identification of needs / problems. Resourced staff and consumers, ensuring needs were met; functioned as part of a team. Advised on and developed policies, manuals and guidelines for information technology systems. Researched, conceptualised, recommended and contract managed a new innovative method of service delivery using Internet technology.

 
Feb 99 -
Feb 97
Ministry of the Premier & Cabinet (Perth, WA)
  Coordinator Disability Employment

Promoting equity and best practice across Government agencies.  Developed a brokerage model and supporting policy framework.   Implemented a strategic approach to improve employment opportunities for people with disabilities in the WA Public Sector.

 
Jan 97 -
Dec 94
City of Canning (Perth, WA)
  Disability Services Officer

Promoted equity and best practice in Council policies.  Facilitated an advisory process to Council on access issues and the needs of people with a disability in the community.  Coordinated and monitored the Council’s Action Plan in response to state and federal Equal Opportunity legislation.

 
Jan 94 -
Apr 91
Papworth Group(Cambridge, UK)
  Project Manager

Undertook pioneering and innovative, collaborative research in rehabilitation robotics and engineering research with various Universities and industrial consortiums. Extensive research work in rehabilitation technology within the auspices of EEC TIDE funded initiatives.

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Education:
 
2000 Graduate Certificate in Public Sector Management
Flinders University
 
1987 Bachelor of Psychology
University of Western Australia
 

1985

Bachelor of Arts
University of Western Australia

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Achievements:
 
Demonstrated experience in web authoring, webcasting, video conferencing, online service provision;
 
Conceptualised, developed and implemented 'Jobs Online' Internet based vacancy/redeployment database for WA Public Sector;
 
Chairperson, Department of Transport DDA Consultative Working Party (1995-1996);
 
Familiar with test / questionnaire construction, validation, social surveying and work place engineering techniques, multimedia presentations and information technology.

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Career Summary:
 

I commenced my employment history as an Assistant Personnel / Welfare Officer working in a Sheltered Workshop, whilst putting myself through my Bachelor of Arts. I was involved in a wide range of human resource activities including recruitment, legal representation and dealing with disciplinary issues. I also undertook some welfare duties including handling DSS, CES and accommodation enquiries.

During my second degree (Bachelor of Psychology) and after, I was engaged as a research assistant and tutor in Research Methodology. I then attempted to find work in the Rehabilitation Counselling field. Frustrated by lack of opportunities, I went to work in the United Kingdom as a Data Processing Manager for an Electronics Company. This job involved installing an IBM computer accounting system and staff training.

When my contract expired I started my own computer trouble-shooting consultancy, until I secured the job with the Papworth Trust (Psychologist / Evaluator). I was responsible for establishing a commercially orientated Assessment and Development Centre, providing vocational assessment and guidance, mostly to people with disabilities. I was involved in recruitment and management liaison. Concurrently with this position, I pioneered the Trusts involvement in international Rehabilitation Engineering research, becoming Project Manager for a number of EEC TIDE projects. This resulted in the development of integrated robotic work-stations designed to assist severely physically disabled individuals access employment opportunities. I travelled to the USA, Canada, Holland & Sweden to attend and present at international conferences. A large emphasis of this work involved developing policy for the implementation and design of such equipment.

I returned permanently to Western Australia, after being married, early in 1994. I started my own consultancy and training business, 'Ability Awareness', through which I developed and ran Disability Awareness and Employing on Ability Seminars to service providers, and conducted specialist personal development 'Focus on Ability' courses for people with disabilities.  I felt my own Cerebral Palsy provided my with a unique insight into these issues.

As Disability Services Officer, I performed two key roles: i) supporting the Disability Access Advisory Committee; and ii) ensuring Council’s information, policies and practices were in line with the DSA and DDA. I also coordinated and developed the City of Canning’s Disability Services Plan and DDA Action Plan. The City received acclaim for its disability policies and practices that I assisted implementing, including the Prime Minister’s Employer of the Year Award 1996.

Due to my interest and knowledge in the area of access for people with disabilities, I have been involved in National and State based advisory forums, particularly those developing at Disability Discrimination Standards. I have consulted significantly with corporate bodies, non-government organisations and government funded training providers on DDA Action Plans and DSA Service Plans.

In my initial role with the Ministry of the Premier & Cabinet, I developed a strategic approach to promoting employment opportunities for people with disabilities, including a supportive policy framework within the WA Public Sector. I supported the Disability Employment Advisory Committee. My role then changed to a Senior Project Officer responsible for project / contract managing the ‘Jobs Online’ information technology system (http://jobsonline.mpc.gov.au/cgi-bin/jobsonline.pl), which I conceptualised, then implemented and monitored. I managed the strategic alliance between key stakeholders of this project.

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22-05-2002