We frequently find that people interpret the word "access" as only referring to physical access. However, the provision of physical access is just one aspect of improving access to facilities and services for people with disabilities. It could be that individuals face barriers accessing the cashier to the coffee shop, a notice board in the community centre foyer, a receptionist not appreciating that it would have been preferable for her to come from behind the counter and sit at eye level with the person in the wheelchair when answering queries. Often people with disabilities face barriers to participation in public consultations, accessing decision making processes and opportunities to socialise.